My package is marked as delivered, but I haven't received it. What should I do?

If your parcel is not at your delivery address even though it is marked as delivered, we invite you to check with those around you (building caretaker, neighbours, etc.). It is common for the delivery driver or postal worker to leave a parcel with a third party if the recipient is absent.

Also check your mailbox to see whether your postal worker left a delivery notice asking you to collect your parcel directly from your local post office.

If, despite these checks, you still cannot find your parcel, contact our Customer Service team and provide your order number. We will open an investigation with the carrier and keep you informed of the progress of the case.