No, creating a customer account is not required to place an order on Gonsac.

In addition, a customer account will be automatically created for you after your order if you have not created one beforehand.

To log in to your customer account, simply enter the email address you used to place your order and set your password.

Your customer account makes it easier to access your personal information, orders, and order tracking.

Once your payment has been approved, a confirmation email will be sent to the address provided when you placed your order.

It contains a summary of your purchase and your order number.

If you can’t find it in your inbox, remember to check your spam folder.

You can also view your orders from your Gonsac customer account.

We process orders quickly so they can be shipped as soon as possible.

If you would like to modify or cancel an order, contact our Customer Service as soon as possible after it has been placed.

We will do our best to make the change before the order is prepared or shipped. Once the order has been handed over to our logistics team, modifying or canceling it may no longer be possible.

If your order has already been shipped, you may exercise your right of withdrawal after receiving it, under the conditions set out in our Return and Refund Policy.

Yes. Gonsac delivers in France and to many international destinations.

Available destinations and any shipping fees are indicated during checkout.

For certain destinations, we invite you to contact our Customer Service before placing your order.

The payment methods currently offered by Gonsac are:

• Visa
• Mastercard
• American Express
• Shop Pay

The payment methods actually available will be shown when you place your order.

Yes. Payments are processed by the secure payment providers used by our store.

Gonsac does not have direct access to your complete bank card details.

Communications with our website are also protected by a secure HTTPS connection.

Enter your code in the designated field when placing your order, then apply it before proceeding to payment.

If your code doesn’t work, check its validity period and any applicable terms of use.

Some codes may be personal or may not be combined with other offers.

Gonsac selects its designs from manufacturers and partners based in Asia, who have genuine expertise in crafting fashion accessories and produce a large share of the world’s leather goods.

Each design is selected based on its look, materials, finishes, proportions, and consistency with the Gonsac universe.

Our goal is to offer a selection of sacs and accessories capable of naturally complementing different styles and moments in life, with particular attention paid to the aesthetics and quality of each design.

The materials, lines, finishes, and visual appeal are among the essential criteria involved in creating each collection.

We do our utmost to present visuals that are as true to the actual product as possible.

Depending on the lighting, screen settings, or device used (mobile phone, tablet, or computer), slight variations in color may nevertheless appear.

We pay particular attention to the quality of our visuals to best reflect the materials, textures, and colors of the models offered.

Yes, the detailed dimensions are provided on each product page to help you better visualize the size of the model.

Whenever possible, photos of the bag being worn are also provided to make it easier to appreciate its proportions when carried.

Gonsac collections are designed to accompany different moments of everyday life with balance and elegance.

Depending on the model, some sacs favor a compact, lightweight format, while others offer more generous capacity to hold your daily essentials.

Each product page outlines the model’s main features to help you choose the format that best suits your habits.

Proper care helps preserve your bag’s appearance and shape for longer.

We recommend avoiding prolonged exposure to moisture, sunlight, or repeated friction, and storing the bag in a dry place when it is not in use.

Care instructions may vary depending on the materials used, particularly leather, suede, canvas, or natural fibers.

For more information, we have also written a dedicated blog article on bag care based on the material, with tailored advice to help preserve its appearance and finishes over time.

Yes, we deliver to most countries around the world.

However, some destinations may be remote and poorly served by logistics networks, such as certain islands. If applicable, please contact customer service to check whether delivery is possible to your address.

Delivery times vary depending on your destination country. Find all the delivery information by country and continent by consulting our shipping policy.

As soon as your order is shipped, you will receive an email containing your parcel tracking number. You can track your parcel’s journey to your delivery address at any time by visiting the Track my parcel section.

Yes, you have 14 days after receiving your order to request a return.

Returns, exchanges, and refunds must meet certain conditions to be accepted. Please consult our return and refund policy to learn more about these conditions.

When our logistics network allows us to provide a prepaid return label, it will be provided to you free of charge. Otherwise, return shipping costs are your responsibility.

The refund will be issued within 3 to 5 business days after the returned product has been received and inspected.

Our customer service is available at the bottom of the homepage by clicking Contact us. We generally respond within 24 to 48 business hours.

If you notice a defect, contact us with photos of the product. A prompt solution will be offered.

To log in to your customer account:

1. go to the store’s home page, then click the person icon
2. enter the email address you used to place your previous order
3. click the button immediately to the right of the email address you have just entered
4. then enter the 6-digit verification code sent to your email inbox

Once logged in to your customer account, you will be able to view your order history and profile information, which you can edit and update if you wish.

You automatically join the Gonsac Circle with your first order. No additional registration is required.

Your level and progress will be sent to you by email after your orders.

Yes. Your level is calculated based on the total amount of your purchases made at Gonsac.

No. Your loyalty credits remain available until you use them.

No. When you reach a new level, it replaces the previous one to keep the program simple and fair.

When you have loyalty credit, it can be used on a future order in accordance with the conditions applicable to your membership level. The terms of use are outlined in the email accompanying the award of your credit.