My item has a defect. What should I do?

If you notice a defect in your item upon delivery, please contact our Customer Service as soon as possible, including:

- Your order number;
- Clear photos of the defect.

We will review your request and offer you a suitable solution (replacement, refund, or goodwill gesture), depending on the nature of the defect.

Defects resulting from normal wear and tear or improper care are not covered by this procedure.