Yes, every order is protected by an SSL encryption system. Your information is handled confidentially, never stored or shared.

You can pay for your order by credit or debit card (CB, Visa, MasterCard, American Express).

When you pay by card, you may be redirected to your bank to verify your payment.

Once confirmed, the order is quickly prepared. If you wish to modify it, contact us as soon as possible: we will do what is necessary if it is still possible.

Yes, we deliver to most countries worldwide. However, since some destinations may be remote and poorly served by logistics transport links (such as certain islands), we invite you to contact customer service if necessary to check the delivery options to your shipping address.

Delivery times vary depending on your destination country. Find all the shipping information by country and continent by consulting our shipping policy.

As soon as your order is shipped, you will receive an email containing your tracking number. You can track the progress of your package to your delivery address at any time by visiting the Track my package section.

Yes, you have a period of 14 days after receiving your order to request a return.

Returns, exchanges, and refunds must meet certain conditions to be accepted. Please consult our return and refund policy to learn about these conditions.

Yes, returns are free. We provide you with the label to stick on your package to make your return.

The refund is processed within 3 to 5 business days after receiving and inspecting the returned product.

Our models are selected from partner workshops specializing in leather goods and fashion accessories.

We pay special attention to design, finishes, materials, and the overall quality of each piece before including it in our collections.

Today, a large part of the global leather goods production is carried out in Asia, including for many well-known brands and labels, where some workshops have genuine expertise in crafting fashion accessories.

At Gonsac, our priority remains to offer elegant models, carefully selected and true to the boutique’s universe.

Each model is chosen for its balance between allure, details, and timeless style.

We select sacs that naturally accompany daily life while adding a touch of elegance and character to a silhouette.

Materials, lines, finishes, and visual appeal are essential criteria in the creation of each collection.

We do our utmost to present visuals that are as true to the actual product as possible.

However, slight color variations may appear depending on the lighting, screen settings, or device used (mobile, tablet, computer).

We pay special attention to the quality of the visuals to best reflect the materials, textures, and colors of the models offered.

Yes, the detailed dimensions are provided on each product page to help you better visualize the size of the model.

Whenever possible, photos of the bag being worn are also offered to make it easier to appreciate the bag’s proportions when carried.

The Gonsac collections are designed to accompany different moments of daily life with balance and elegance.

Depending on the models, some sacs favor a compact and lightweight format, while others offer a more generous capacity to hold the essentials of the day.

Each product sheet specifies the main features of the model to help you choose the format that best suits your habits.

Proper care helps preserve the appearance and shape of your sac for longer.

We recommend avoiding prolonged exposure to moisture, sunlight, or repeated rubbing, and storing the sac in a dry place when not in use.

Care instructions may vary depending on the materials used, especially for leather, suede, canvas, or natural fibers.

For more details, we have written a dedicated guide on sac care according to their material, with tailored advice to sustainably preserve their look and finish.

Our customer service is available at the bottom of the homepage by clicking on Contact Us. We usually respond within 24 to 48 business hours.

If you notice a defect, please contact us with photos of the product. A quick solution will be offered to you.

To date, creating a customer account is not mandatory to place an order on the store. However, a customer account is automatically assigned for each order placed with us.

To log in to your customer account:

1. go to the store's homepage, then click on the icon representing a person
2. enter the email address you used to place your previous order
3. click the button located just to the right of the email address you just entered
4. then enter the 6-digit verification code that was sent to your email inbox

Once logged into your customer account, you will be able to view your order history and your profile information, which you can modify and update if you wish.