Return and Refund Policy

Your satisfaction is our priority. If your item does not meet your expectations, you can request a return within 14 days of delivery.

Return Conditions

To be accepted, the item must:

  • be unused;

  • be returned in its original condition;

  • be returned in its original packaging;

  • be complete, including all applicable accessories.

Any item returned incomplete, used, damaged, or unsuitable for resale cannot be refunded.

Returns

To make a return, simply submit your request through the “Make a return” section.

Our customer service team will respond within 24 business hours and provide you with the return procedure applicable to your delivery country.

When our logistics network allows us to provide a prepaid return label, it will be supplied free of charge.

In countries where this service is unavailable, returns are still possible, but return shipping costs remain the customer's responsibility.

Refunds

As soon as we receive and inspect your returned item, we will issue a refund to the payment method used for your order.

Refunds are generally processed within 3 business days. Depending on your bank, the time it takes for the funds to appear in your account may vary.

As soon as the refund is initiated, a confirmation email will be sent to you.

If you ultimately want a different model, you can place a new order directly through our store after your return has been refunded.

Unfortunately, refunds cannot be issued in the following situations

  • the order was not delivered because an incorrect, incomplete, or invalid delivery address was provided when the order was placed;

  • the order was not delivered because the recipient was absent or the carrier was unable to contact them during the various delivery attempts;

  • the package was stolen after the carrier confirmed its delivery to the address provided when the order was placed;

  • the item was returned incomplete, used, damaged, missing parts, or showing signs of use that did not result from an error on our part.

  • the return or refund request was made more than 14 days after the delivery date.

Defective Product or Fulfillment Error

If your item has a manufacturing defect or you received a product different from the one you ordered, contact us as soon as you receive your package.

To process your request as quickly as possible, you may be asked to provide photographs or a short video.

After inspection, we will implement the most appropriate solution, which may include a replacement, a refund, or coverage of return shipping costs where applicable.