Refund Policy

Return and Refund Policy

Your satisfaction is our priority. If your item does not meet your expectations, you can request a return within 14 days of delivery.

Return Conditions

To be accepted, the item must:

  • be unused;

  • be returned in its original condition;

  • be returned in its original packaging;

  • be complete, with all its possible accessories.

Any item returned incomplete, used, damaged, or unsuitable for resale will not be refunded.

Return

To make a return, simply send your request through the “Make a Return” section.

Our customer service will respond within 24 business hours and provide you with the return procedure adapted to your delivery country.

When our logistics network allows for a prepaid return label, it will be provided to you free of charge.

In countries where this service is not available, returns are still possible, but return shipping costs will be the customer’s responsibility.

Refund

Upon receipt and inspection of your returned item, we will process the refund using the payment method used for your order.

Refund processing usually takes 3 business days. Depending on your bank, the time for the funds to appear in your account may vary.

Once the refund is initiated, a confirmation email will be sent to you.

If you wish to order a different model, you can place a new order directly on our store after your return refund has been processed.

Refunds unfortunately cannot be made in the following situations

  • order not delivered due to an incorrect, incomplete, or untraceable delivery address provided at the time of order;

  • order not delivered due to the recipient’s absence or the carrier’s inability to contact them during delivery attempts;

  • theft of the package after delivery confirmation by the carrier at the address provided during the order;

  • item returned incomplete, used, damaged, missing parts, or showing signs of use not resulting from our error.

  • any return or refund request made more than 14 days after the delivery date.

Defective Product or Preparation Error

If your item has a manufacturing defect or if you received a different product than ordered, contact us as soon as you receive your package.

To process your request promptly, photographs or a short video may be requested.

After verification, we will implement the most appropriate solution, which may include a replacement, refund, or coverage of return shipping costs when applicable.