To place an order in our online store:

1. Select the desired product and click "Add to my cart"
2. Access your cart by clicking the icon in the top right
3. Check your selection, then click "Place order"
4. Enter your contact details and delivery address.
5. Choose your payment method, enter your banking details, and confirm.

Once your order has been recorded, you will receive a confirmation email with your order number.

If you have been given a discount code, you can enter it in the designated field when placing your order. Any terms of use specified with the offer must be met for the discount to apply.

No, you do not need to create a customer account to place your first order in our store. As soon as you place your first order, your customer account is created automatically.

As soon as payment for your order has been confirmed, you will receive a confirmation email containing your order summary. If you cannot find it in your inbox, remember to check your spam folder.

You can also view your order details from your Customer account.

To do so, contact our Customer Service as soon as possible and provide:

• Your order number
• The requested change or cancellation

Depending on how far along your order is in the preparation process, we will do our best to accommodate your request. Once your order has been shipped, it is no longer possible to modify or cancel it. You may then exercise your right of withdrawal after receiving your package.

Here are the accepted payment methods:

• CB / Visa / MasterCard / Maestro / American Express
• Shop Pay
• Gift card
• Gonsac credits

Yes, all payments made on the Gonsac store are fully secure.

Our site uses the SSL (HTTPS) protocol, which encrypts all data exchanged between your browser and our server. Your banking information is never stored on our site.

Transactions are processed by certified payment providers that comply with current banking security standards (PCI DSS). You can order with complete confidence.

Payment in installments is not currently available directly on the Gonsac store.

Your payment is charged immediately when you place your order, in accordance with your bank’s terms and conditions.

If your order is cancelled or an item is unavailable, you will be refunded as soon as possible via your original payment method.

In rare cases, an order may be declined even after payment has been approved. This may happen if:

- an item became unavailable between the time you placed your order and its confirmation;
- our security system detected an issue with the transaction.

In that case, you will be notified immediately by email and receive a full refund to your original payment method.

No, it is not possible to change the payment method after an order has been confirmed.

If you made a mistake during payment, please contact our Customer Service as soon as possible. Depending on the status of your order, we may be able to cancel it so that you can place your order again using the correct payment method.

A payment may be declined for several reasons:

- The information entered (card number, expiry date, security code) is incorrect;
- Your card’s online payment limit has been reached;
- Your bank has blocked the transaction for security reasons (3D Secure verification);
- Your card has expired.

We recommend checking these points and then trying again. If the problem persists, contact your bank directly or our Customer Service.

It is not possible to combine two standard payment methods (e.g., two bank cards) for the same order.

However, if you have Gonsac Credit, it will automatically be offered as a deduction from your order total at checkout, in addition to your usual payment method.

Delivery times vary depending on your destination country and the carrier used. For mainland France, allow approximately 3 to 5 business days from the date your order is shipped.

For international deliveries, times depend on the destination. Find full details in our shipping policy.

Please note that these delivery times are provided for guidance only and may vary during busy periods (holidays, sales, etc.).

Delivery is free for all orders shipped to mainland France.

For international shipments, delivery costs are calculated automatically based on your destination country. You can view them directly at checkout, before confirming your order.

As soon as your order is shipped, you will receive a confirmation email containing your tracking number and a tracking link to follow its progress in real time.

You can also track your delivery in two ways:

From your customer account:
Log in, go to My orders, then click the relevant order to view its status.

From the menu at the bottom of the page:
Click Track my package under Services.

Yes, Gonsac delivers to more than 80 countries worldwide.

To check whether delivery is available to your country and view the applicable fees and delivery times, simply enter your address at checkout. The available delivery options will be displayed automatically.

For orders delivered within the European Union, you will not have to pay any additional customs fees upon receipt of your order.

For deliveries outside the European Union, customs duties, import taxes, or customs clearance fees may be applied by the authorities in the destination country. Any such fees, which vary according to local regulations, remain the responsibility of the recipient.

These taxes depend on the regulations applied by the governments of each country, so we recommend contacting your local customs office for further information.

Pickup-point delivery is not currently available from the Gonsac store. All orders are delivered to your home, at the address you provide when placing your order.

If you would like your order delivered to an address other than your home (your office, etc.), you can enter it freely during checkout.

An address change is only possible if your order has not yet been shipped.

Contact our Customer Service team as soon as possible, specifying your order number and the new address requested. We will do our best to make the change in time.

Unfortunately, once the order has been shipped, we will no longer be able to intervene.

If your parcel shows visible damage upon receipt, we recommend that you:

1. Note the damage with the carrier at the time of delivery;
2. Photograph the parcel and its contents immediately;
3. Contact our customer service team within 48 hours with your photos and order number.

We will handle your case as quickly as possible to find a suitable solution.

If you are absent when delivery is attempted, the carrier will generally leave a delivery notice in your mailbox. Depending on the carrier, your parcel may be:

- left with a neighbor or at a nearby pickup point;
- delivered again during a second delivery attempt;
- held at a post office or carrier depot, where you can collect it upon presentation of an identity document.

The details are provided in the tracking email you will receive when your order is shipped.

If your parcel is not at your delivery address even though it is marked as delivered, we recommend checking with people nearby (the building manager, neighbors, etc.). It is common for the delivery driver or postal worker to leave a parcel with a third party when the recipient is absent.

Also check your mailbox to see whether your postal worker has left a delivery notice so you can collect your parcel directly from your local post office.

If, despite these checks, you still cannot find your parcel, contact our Customer Service team and provide your order number. We will open an investigation with the carrier and keep you informed of the progress.

You have 14 days from the date you receive your order to return an item to us.

For the return to be accepted, it must meet the following conditions:

- The item must be in its original condition, unused and undamaged;
- It must be returned in its original packaging with all included accessories;
- The original labels and protective elements must be present.

Any item returned incomplete, damaged, or clearly used, and therefore unsuitable for resale, will not be accepted.

Go to the Services menu at the bottom and select Make a return. Our Customer Service team will respond within 24 hours, Monday to Friday.

Please do not return a product spontaneously to an address shown on the package you received: the return address provided to you may be different.

When our logistics network allows us to provide a prepaid return label, it is supplied to you free of charge.

In countries where this service is unavailable, returns are still possible, but you are responsible for the return shipping costs.

You have 14 days from the date you receive your order to inform us of your wish to return an item.

After this period, unfortunately, we will no longer be able to accept your return request.

If you would like a different style or color, please contact our Customer Service.

Depending on the situation and the availability of the product you want, we will suggest the most suitable solution.

Sale or promotional items are subject to the same return conditions as full-price items: you have 14 days from receipt to submit your request.

Yes, it is possible to return an item received as a gift, provided that you do so within 14 days of receipt and comply with the usual return conditions.

To initiate the return, contact our customer service team and provide the order number. The refund will be issued to the payment method used for the purchase.

Once your return has been received and inspected, we will process your refund immediately.

Depending on your bank’s processing times, please allow 3 to 5 business days for the refund amount to appear in your account.

Your refund is issued to the payment method you used to place your order.

If you have not received your refund within 10 business days after confirmation that your return was received, we recommend that you:

1. Check with your bank to ensure that the transaction is not pending
2. Contact our Customer Service team with your order number

We will check the status of your refund and take the necessary steps as quickly as possible.

If you notice a defect in your item upon receipt, please contact our Customer Service as soon as possible, including:

- Your order number;
- Clear photos of the defect.

We will review your request and offer an appropriate solution (replacement, refund, or goodwill gesture), depending on the nature of the defect.

Defects resulting from normal wear and tear or improper care are not covered by this procedure.

Gonsac was founded in 2019 with the desire to offer a selection of sacs in which style takes center stage.

Over the years and through successive collections, this vision has become more clearly defined around one belief: a bag does more than complement an outfit. Through its shape, material, color, or simply the way it is carried, it plays a full role in creating a look and expressing personality.

That is the purpose guiding Gonsac today: helping women express their personal style through sacs that enhance their personality.

Each collection is built around the vision that a bag plays a full part in a look and in expressing one’s personality.

We are not looking for a single style to which everyone should conform. On the contrary, our collections are designed to offer different ways of expressing one’s own style: with softness or character, simplicity or boldness, according to one’s mood and personality.

All our designs are created by leather goods designers and manufacturers based in Asia, chosen for their expertise and the diversity of their creativity. With them, we seek out designs that stand apart through their look, materials, finishes, or a detail capable of adding character to a silhouette.

Over the decades, their workshops have developed considerable expertise, with specialized skills and continually evolving levels of quality in their manufacturing techniques. As a result, they now occupy a major position in the global leather goods and accessories industry.

This is precisely where our selection process takes on its full meaning. For Gonsac, a bag’s quality is not defined solely by its country of origin: above all, we focus on the expertise behind its creation, its materials, finishes, construction, and look.

These collaborations give us access to a variety of worlds, materials, and manufacturing techniques. Gonsac selects from their creations the designs that reflect its vision and the identity of its collections.

This complementarity lies at the heart of our approach: the expertise of our partners meets Gonsac’s eye and selection.

All the essential information is provided on each model’s product page.

There, you’ll find its dimensions, materials, closure type, interior organization, and the different ways to carry it depending on its handles or shoulder strap.

This information helps you choose your bag based on both its style and how you intend to use it.

We pay particular attention to representing the colors, materials, and details of each design to give you an image of the bag that is as accurate as possible.

Nevertheless, slight differences in color may appear depending on the lighting during photography or your screen settings. Certain materials also naturally feature variations in tone or appearance that are part of their character.

Each material requires special care. Leather, suede, canvas, raffia, and vegan materials should not be cared for in the same way.

That’s why you’ll find recommendations tailored to your bag’s material in the “Care instructions” tab on each product page.

A few simple, appropriate steps can help preserve its appearance and allow you to enjoy your bag for as long as possible.

You can also consult our Complete guide to bag care, available at the bottom of the page in the Guides & Advice section of the Information menu.

Le Cercle Gonsac is our loyalty program, designed to reward your loyalty with every order.

Your purchases accumulate over time, allowing you to reach different tiers. Each time you reach a new tier, you unlock Loyalty Credit to use on a future order.

Every purchase made on Gonsac contributes to your progress in the Circle.

As the total value of your purchases accumulates, you move closer to the next tier. When you reach a new tier, you receive the corresponding Loyalty Credit.

Your progress then continues toward the next tier.

Yes, all orders placed before the creation of the Gonsac Circle count toward your progress.

You just need to make sure that you place your new orders using the same email address you used for your first purchase on Gonsac.

The Gonsac Circle consists of seven tiers:

Bronze — from €100 in cumulative purchases: €5 in Loyalty Credit
Silver — from €200 in cumulative purchases: €10 in Loyalty Credit
Gold — from €350 in cumulative purchases: €20 in Loyalty Credit
Prestige — from €500 in cumulative purchases: €35 in Loyalty Credit
Ambassador — from €1,000 in cumulative purchases: €75 in Loyalty Credit
Icon — from €1,500 in cumulative purchases: €125 in Loyalty Credit
Legacy — from €2,500 in cumulative purchases: €200 in Loyalty Credit

With your first order on Gonsac, you’ll receive an email informing you of your progress within the Gonsac Circle.

If you were already a customer when the Gonsac Circle was created, we sent you an email notifying you of your status within the Gonsac Circle.

Whenever your progress changes, you’ll automatically receive an email informing you of the new benefit you’ve just unlocked.

No. If the same order allows you to reach several tiers, you will receive the Loyalty Credit corresponding to the new tier reached. Loyalty Credits from intermediate tiers cannot be combined.

No, your progress in the Gonsac Circle is based on the cumulative amount of your purchases.

When you reach a tier and use your Loyalty Credit, your progress does not reset to zero; it continues naturally toward the next tier.

Your Loyalty Credit can be used on the order of your choice, just like a discount code.

Your Loyalty Credit is valid for life, so you are free to use it whenever you wish, without having to worry about an expiration date.

No, Gonsac Circle Loyalty Credits cannot be combined with other promotional offers or discounts.

In the event of a return, the amount of the refunded items is not included in your progress within the Gonsac Circle.

If your order is only partially refunded, the amount of the items you keep therefore continues to count toward your progress.

You can contact us from the Services menu at the bottom of the page by selecting the Contact us section.

Our customer service team is available to answer any questions about a product, an order, delivery, or a return.

To help us process a request concerning an order, please include your order number in your message.

Contact us.

We would rather answer your question directly than leave you placing an order with any doubts. Our team will do its best to provide a clear response tailored to your situation.