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To make your return request, please complete the form below indicating your order number. Customer Service will respond to you within 24 hours by email to provide you with instructions.

You have the option to initiate a return within 14 days of receipt of your order.

Please check that all items are in their original condition, have not been used and are free of any traces. We reserve the right to refuse returns made after the deadline or items that are not in their original condition.

For more information, please review our Returns and Refunds Policy or contact our Customer Service for further assistance.

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The information you provide in the form will be used strictly for the purpose of responding to your request. Gonsac guarantees the total confidentiality of your personal information and undertakes never to disclose it. For further information, please see our Privacy Policy .